Auto Computer Exchange

FAQ


Auto Computer Exchange Frequently Asked Questions

How to place an order?

You can place your order online at www.autocomputerexchange.net or you call the main office at our Toll Free # 1-888-672-4816.


How soon will I receive my computer once I have placed the order?

We ship our parts Monday through Friday. Ground shipping times vary from 1-6 business days for most areas.

Air shipping times are always 1-2 business days. Orders placed before 3:00pm eastern time may ship the same day.

Most orders are shipped within 24-72 hours.


DOES THIS PART COME WITH A WARRANTY?

Yes, All our parts comes with one (1) year warranty with an exchange of the rebuildable core.


CAN I PURCHASE AN ADDITIONAL WARRANTY?

Yes, you can. Our price for all parts comes with the 1 year Warranty, for an additional $50 or Lifetime Warranty for an additional $100 can be availed. The warranty is non-transferable.


Can I return my computer if it doesn't work?

The part may be returned within 14 days of delivery as long as it is returned in its original condition. The part must be in the same condition you received it in. Damaged, modified, or opened parts are not eligible for returns. Items postmarked after 14 days are not eligible for a refund. The return will be subject to shipping charges as well as programming charges.


Do I need to have any additional programming done once I receive my part?

Most parts that we sell are plug-and-play. All Chrysler products are plug-and-play. Some Ford and Honda models will require a locksmith to calibrate the ignition after the part is installed.


What if you do not have the computer that I need in stock?

If you order a computer and we do not have one in stock, we will locate one for you immediately and notify you of how long your order will take to fill. This usually takes 1-2 days. It is very rare that we will not have your part in stock.


What happens if I do not return my old computer?

Exchanges are required for all purchases unless stated. You may be a subject to a Core Charge, in addition to a cancelled warranty if you do not return your old module. Core(s) must be returned with the Return Authorization Page within 14 days after receiving your replacement unit to validate the warranty and avoid the Core Charge. We will provide you with a pre-paid label to return your core. By accepting our part(s), you agree to pay a core fee up to $100.00 for gas parts and $250 for diesel parts in the event that you do not return the core(s) to us within the stated time frame. Core must be in rebuildable condition. If you do not have the old part or you would like to keep your old part, please contact us before placing an order.


How can I get the Tracking Number?

A tracking number will be e-mailed to the e-mail address that you supply with your order. If no e-mail address is supplied you will not receive tracking info. You can also call the main office and provide your ID for status/shipping info.


I do not see the part I need in the Online Store. Do you have it?

We, do not have our complete inventory online. Please, call the Main Office- 1-888-672-4816 with the VIN# and the part# for availability and pricing.


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